Shipping and Returns
Shipping Policy -
When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it, and get it ready for shipping. Humu Surf values your business and we will do everything possible to ensure that your order gets to you as quickly as possible which is why you may receive your order in two or three separate shipments instead of the order arriving complete.
Our shopping cart automatically computes shipping costs and is linked directly into the shipping calculators for USPS. Shipping costs are based on weight, distance traveled, and class of service requested. Humu Surf does its best to ensure that shipping is correctly calculated in our shopping cart, before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you've purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you will also have the right to modify or cancel your order for a full refund. We work with our shipping carriers to get you a discounted rate when available.
Processing Time -
We try our best to get same day orders processed if the order arrives before 1pm. Most in-stock items are shipped within 24 to 48 business hours of your order being placed. Orders placed over the weekend are received and processed first thing Monday morning. If an item you have ordered is out of stock, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order. We will also apply any discounts we can to assure you the best possible shopping experience.
Where Can I have My Order Shipped?
We can ship packages anywhere within the United States, and Internationally, depending on the country.
Shipping & Order Confirmations -
Immediately after placing your order, you will receive an email confirming that we've received your order. Please note, you will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these emails for your records.
Shipping Rates -
humusurf.com offers shipping through USPS and UPS and rates are calculated based on delivery location, weight, and transit method. Customers shipping outside the continental United States can call customer service for assistance with a shipping quote.
Return Policy -
We are a brand new surf brand for kids and families and are excited about our brand and our product. If for any reason you are unsatisfied with your purchase, please send us an email at firstname.lastname@example.org and we will be in touch within one or two business days about a refund or exchange. We want you to be happy with your Humu Surf purchase, period.